Call Center Agent – Customer Service
About Our Client
The organization recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across sectors such as customer service, roadside assistance, healthcare logistics, and retail support. It operates secure cloud-based systems enabling team members to perform duties remotely while supporting a modern, environmentally conscious service model. As a W2 employer, the company provides structured onboarding, ongoing support, and opportunities for career advancement.
About the Opportunity
The Call Center Agent – Customer Service handles inbound interactions for major brands, assisting customers with inquiries, service requests, account support, and product information. This role contributes to delivering high-quality customer care aligned with brand standards, maintaining professionalism and accuracy. It offers schedule flexibility after certification and is suitable for individuals seeking a stable, structured support position with growth potential.
Responsibilities
- Handle inbound customer interactions for various national brands
- Assist customers with questions, service requests, account needs, and product support
- Use guided systems and resources to provide accurate and professional service
- Maintain brand alignment and high-quality customer care standards
- Adhere to schedules and performance expectations
Requirements
- High school diploma or GED
- At least 18 years old
- Authorized to work in the United States
- U.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
- Ability to follow detailed processes and meet performance goals
- Strong communication and active listening skills
- Comfortable using computer applications and web-based tools
- Ability to work independently and manage schedules
- Preferred: prior call center or customer service experience
- Preferred: bilingual in Spanish/English
- Preferred: familiarity with phone-based or computer-based support environments
Pay
USD 11 to USD 13 hourly
Benefits & Perks
- Paid training after certification
- Paid time off
- Optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Access to performance-based incentives
- Career advancement opportunities into support, QA, and leadership roles