Call Center Customer Service Agent

About the role

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. As a Call Center Customer Service Agent, you'll thrive in a fast-paced, large call volume environment, responding to caller inquiries and resolving issues.

Responsibilities

• Answer Inbound only calls.
• Meet call handle standards in a fast-paced, large call volume environment.
• Use multiple computerized systems, multi-tasking is required.
• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Gather information, research/resolve inquiries and log all inbound calls.
• Communicate appropriate options for resolution promptly.
• Inform callers about services available and assesses caller’s needs.
• Deescalate occasional irate callers.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.
• Provide excellent customer service.

Requirements

• High School Diploma or equivalent.
• Successfully pass a background check and a drug screen.
• Demonstrate problem-solving skills.
• 1-2 years' experience in a call center environment.
• Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• The ability to convey complex information clearly and concisely.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• The ability to be detail oriented.
• Effective problem-solving skills.
• The ability to be well organized.
• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.
• 100% attendance and punctuality commitment.
• The ability to work independently.

Benefits

Conduent offers a variety of benefits including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.