Call Center Agent

About the Role

We are seeking a professional and dependable Call Center Agent to support our Austin, TX operations. This role handles inbound and outbound calls, assists customers with parking-related questions, schedules services, and supports internal teams with accurate information and timely communication.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Provide information related to parking services, locations, and general operations
• Schedule appointments or service requests as needed
• Document calls, issues, and resolutions accurately in internal systems
• Escalate complex concerns to supervisors when appropriate
• Coordinate with field staff and operations teams

Requirements

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Basic computer skills and ability to navigate multiple systems
• Reliable, punctual, and detail-oriented

Pay

$17 – $24 per hour

Benefits

• Flexible scheduling options
• Paid training
• Opportunities for growth
• Supportive team environment