Call Center Agent

First 3 months are in-office; afterward the role transitions to hybrid.

About Us

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital, and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most—patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts.

Responsibilities

• Manage calls from patients requiring medical care and provide/gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Requirements

• High school diploma or equivalent.
• One year of medical experience.
• Healthcare receptionist or call center experience preferred.
• Knowledge of HIPAA and other insurance regulations, policies, and procedures.
• Familiarity with medical office procedures, policies, practices, and medical terminology.
• Experience with electronic medical systems (e.g., Athena/Centricity, Medi-Tech) is a plus.
• Strong communication skills, both verbal and written.
• Extensive customer service experience.
• Proficiency with Windows-based software.
• Strong problem-solving skills.
• Ability to represent our organization in a professional manner.

Benefits

• Excellent growth and advancement opportunities.
• Dynamic work environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive compensation.
• Generous PTO.
• Comprehensive benefits package: health, dental, vision, 401(k), etc.

Schedule

Monday – Friday, 8:30 AM – 5:00 PM.