Call Center Agent

About the Role

The Call Center Agent serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent provides the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Responsibilities include assisting callers, greeting arriving guests, providing accommodation and amenity information, curating vacation itineraries, and offering recommendations for local attractions.

Ideal candidates are creative, possess a friendly disposition, and have a strong desire to serve others.

Responsibilities

• Serve as the primary point of contact for resort guests via phone and in-person interactions.
• Provide accommodation and amenity information to guests.
• Curate vacation itineraries and offer recommendations for local attractions.
• Maintain a warm, inviting, and guest-focused atmosphere.

Requirements

• Customer service skills
• Problem-solving abilities
• General computer skills

Preferred Qualifications

• Prior customer service or guest relations experience
• Previous hotel or resort work experience
• Knowledge of the local area and attractions

Schedule

Days vary from week to week, including weekends. Hours are varied, with shifts totaling 16 to 32 hours per week.

Pay

$12.77 per hour.