Call Center Agent

Responsibilities

• Promptly answers, screens, and processes high volume telephone inquiries with strict adherence to confidentiality agreements, policies and procedures in a professional manner.
• Verifies scheduled appointments, schedules follow up appointments; obtains information from patient requests about referrals, prescription refills and requests for lab results.
• Manages the pre-registration process, ensuring that all data fields are appropriately and accurately completed, timely and accurate data enters patient demographics and insurance information.
• Utilizes centralized scheduling system and software applications to schedule appointments.
• Sends patient communications to the Clinical Team through the EMR on the patient’s behalf as needed.
• Escalates calls to the appropriate staff or Call Center Manager when/as needed.

Requirements

• High school diploma/GED.
• 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired.
• Excellent customer service and verbal and written communication skills.
• Ability to work as part of a team and independently.
• Computer literate, basic competency in Microsoft Office applications.
• Knowledge of Medical Terminology preferred.
• Bilingual; English/Spanish, English/Vietnamese or English/Brazilian Portuguese preferred.
• Ability to work rotating shifts as needed (AM, PM, weekends and holidays).

Qualifications

None specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Monday through Friday 7:00 am to 5:00 pm
Tuesday and Thursday unit 9:00 pm
Saturday 8:00 am to 4:00 pm.
Per Diem (on call as needed)