Call Center Agent
Guru Hospitality · Springfield, MA · 4 days ago
Customer ServiceFull-time
Qualifications
- Passion for delivering exceptional customer service
- Strong organizational and detail-oriented skills
- Minimum of one year of experience in a similar role
- Experience in guest or customer service
- A team-player mindset and the ability to multitask
- Flexible and adaptable to meet the needs of a 24-hour operation
Responsibilities
- Provide friendly, efficient, and professional service to guests
- Anticipate guest needs and offer quick, effective solutions
- Assist with guest arrivals and departures, including airport transfers and luggage storage
- Answer and manage all incoming hotel calls
- Direct calls appropriately
- Communicate essential information to both guests and staff as needed