Call Center Agent
Boothe's Heating, Air, Plumbing, Drains & Electrical · Hollywood, MD · 1 wk ago
Customer Service$15–$17/hrFull-time
What You’ll Do
- Be the first impression for our customers by answering inbound calls with professionalism and care
- Make outbound calls to existing customers to schedule appointments and follow-ups
- Use proven call scripts while keeping conversations authentic and natural
- Accurately update and maintain customer records in our system
- Partner with dispatch and management to ensure smooth communication
- Book appointments at a high conversion rate
- Escalate customer concerns when needed
- Strive to meet and exceed productivity goals while maintaining top-tier customer service
Who We’re Looking For
- Strong communication skills with a friendly, professional phone presence
- Ability to multi-task in a fast-paced environment
- A positive, team-oriented attitude with a passion for helping people
- Self-motivated, goal-driven, and eager to learn
Why You’ll Love Working Here
- Competitive Pay & Bonuses: $15-$17/hr + performance incentives
- Time for You: 2 weeks PTO + 7 paid holidays (including your birthday)
- Health & Wellness: 50% company-paid health, dental, and vision insurance for you and your family
- Career Growth: Ongoing paid training and coaching to help you succeed
- Culture: A supportive, high-energy, fun environment where wins are celebrated