CalAIM Support

About the role

The CalAIM Support position is the operational hub of the program. It entails a little bit of everything from clerical work to scheduling activities, and everything in between. The position requires someone who is organized, who can multi-task amid interruptions, who has tremendous flexibility to support a busy team, who can set boundaries, and who can emotionally support the participants recovering from trauma and addiction.

Who You Are

• Someone who recognizes the value of other people regardless of their choices.
• Attentive with a listening ear and desire to give respect and time to our clients and guests.
• A good example of who Christ is and willing to share how He saved you from yourself.
• Dependable and trustworthy with sensitive and personal information.
• Fair in situations and able to determine what is just and equitable in difficult situations.
• Gentle in character and able to be calm and tender when others are challenging.
• Generous in heart, empathy, patient, and humble.
• Someone who brings excellence to everything you do.
• Able to work in a fast-paced and constantly changing environment.
• Great at time management.

What You’ll Do

• Work at the front desk by answering phone calls and directing the caller to the appropriate person or department as needed.
• Provide coverage by working overlapping hours with various staff as needed.
• Enter new participants and attach files into the Electronic Health Record.
• Conduct basic accounting and maintain receipts.
• Gather data and statistics when needed.
• Work as a clerical assistant to the CalAIM Director.
• Customer service at the front desk to greet guests, answer phones, basic accounting.
• Order supplies and keep the office and campus stocked with program needs.
• Data entry to maintain and organize participants records, schedules, and reference materials.
• Ability to accurately manage and update Electronic Health Records (EHR).
• Manage and organize secure health plan data exchanges—including MIF, RTF, and Outreach Tracker files—utilizing SFTP protocols.
• Manage a high volume of provider calls and emails – time management and efficiency are critical.
• Review and analyze CalAIM authorization requests by navigating multiple systems and platforms and accurately capturing the data/information for processing.
• Communicate effectively, build and maintain professional, cooperative relationships with Case Management and all departments that have a direct or indirect impact on CalAIM services.
• Perform other duties as assigned.

Bonus Points

• You have the flexibility to adapt to changes and take on new responsibilities as the organization grows.
• Puedes hablar, leer y escribir en Español.
• You’re excited to work in a fun fast-paced atmosphere where everyone takes the mission seriously, but no one takes themselves too seriously.

Education/Experience

• High School Diploma or GED.
• At least one year of experience working with the population the Fresno Mission serves.
• Microsoft Office and computer skills.

Requirements

• A mature walk with Jesus Christ and able to articulate Biblical beliefs and their application within the context of the Fresno Mission.
• All employees of Fresno Mission are an integral part of the outreach ministry of a non-denominational, evangelical ministry sharing the Gospel of Jesus Christ through transformational programs that provide food, shelter, clothing, education, job training and renewal of families to the poor and addicted.
• All employees are Christian missionaries and are required from time to time to participate in chapel services, outreach ministries, Bible studies and prayer times.
• Due to the nature of these types of ministries, it is an absolute necessity that each employee possesses and maintain a Christian testimony of their faith and experience in Jesus.
• Must be in agreement with the Statement of Faith of the Fresno Mission.