CRM ACCOUNT SUPPORT

Location: Tampa, 33602 (Harbour Island) – hybrid role; must work onsite Tuesday and Wednesday.

Duration: 12-week temporary assignment; start immediately.

Pay range: $25–$27 per hour.

Schedule

• Primarily 8:00 AM–4:00 PM or 8:30 AM–4:30 PM (7.5-hour shift).
• On in-office days, employees typically work 8:00 AM–4:00 PM with a half-hour lunch.

Responsibilities

• Monitor the membership mailbox and respond to routine inquiries.
• Perform routine CRM operations: account/contact/record maintenance and updates, data entry, and running standard reports.
• Provide administrative support for the Americas team, including meeting scheduling, coordination, travel arrangements, and expense reporting.
• Handle invoicing for the VP.
• Prepare presentations and outreach materials.
• Provide research support for outreach efforts.
• Ensure membership data in the CRM system is accurate, up-to-date, and complies with data governance standards.
• Maintain and update membership data in the CRM system and track records.
• Run reports and pull data from the CRM for the Membership team.

Requirements

• Associate’s degree in a business-related field (high school diploma or equivalent accepted).
• Five years of high-level administrative support experience; C-suite Executive Assistant experience preferred.
• Prior experience working with a Customer Relationship Management (CRM) system, such as Salesforce.
• Bilingual (Spanish/English) is strongly preferred.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams).
• Strong Microsoft Excel skills.
• Excellent written and verbal communication skills.
• Background check required.