CalAIM EHR Support Specialist

About the role

The County of Santa Barbara is seeking a Part-Time (0.5 FTE/ 40 hours biweekly) Electronic Health Record (EHR) Support Specialist. This position is homebased in Santa Barbara but may require travel throughout the County. The classification title is Department Business Specialist I.

Responsibilities

• Researches and analyzes CalAIM guidelines, EHR functionality, operational workflows, and regulatory requirements to determine their impact on departmental processes, documentation standards, reporting needs, and data integrity.
• Aids in recommending workflow adjustments and system configurations that support compliance and program goals.
• Develops and updates written procedures to support consistent EHR use across clinics.
• Assists in coordinating the implementation or revision of workflows, job aids, and documentation standards to align with CalAIM initiatives, improve data accuracy, enhance reporting, and strengthen service delivery.
• Evaluates impacts of workflow changes and assists in preparing response strategies.
• Serves as a liaison between clinical teams, EHR users, the CalAIM program team, IT staff, and outside partners to support system enhancements, troubleshoot user issues, coordinate special projects, and ensure EHR practices align with program requirements.
• Gathers relevant data and user feedback to inform system improvements and program decision-making.
• Participates in meetings, trainings, and workgroups to present EHR user data, workflow recommendations, system considerations, and operational impacts.
• Assists supervisors and managers in making informed administrative and operational decisions related to EHR usage and CalAIM implementation.

Requirements

• Possession of a bachelor’s degree in business administration or in nursing, health sciences, healthcare management and/or Public Health or related field.
• Or, possession of an associate’s degree in business administration or in nursing, health sciences, healthcare management and/or Public Health or related field AND two years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department.
• Or, four years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department.

Qualifications

• Independent travel throughout the County and state may be required.
• Possession of a valid California Class C Driver’s License may be required at the time of appointment.

Skills

• Experience in structured quality improvement methods.
• Experience with Electronic Health Records.
• Experience in an integrated healthcare setting.
• Passion for serving uninsured, under-insured, and low-income populations.
• Excellent problem-solving skills, flexibility, and ability to multitask in a busy medical clinic environment.
• Knowledge of Community Based Organizations and Social Determinants/Drivers of Health (SDOH).

Benefits

The County of Santa Barbara offers generous benefits. For more information, click on the Benefits Tab or visit this link.

Pay

The salary range for this position is $40.59 - $48.73 Hourly for Department Business Specialist I and $46.54 - $55.99 Hourly for Department Business Specialist II.

Schedule

This position is part-time (0.5 FTE/ 40 hours biweekly).

Benefits

The County may provide reimbursement for reasonable relocation expenses, and, at the discretion of the CEO, can provide flexible relocation assistance, housing and student loan offsets, cash incentives, and/or vacation and sick leave pre-accruals in the interest of attracting the best talent to the organization.

THE POSITION

Under general direction, supports departmental staff in the proper and efficient application of business process, fiscal, and/or information system analysis in order to improve the service delivery of programs; analyzes and reports on program requirements and performance; and performs related duties as required.

Additional Qualifications

• Independent travel throughout the County and state may be required.
• Possession of a valid California Class C Driver’s License may be required at the time of appointment.

Supplemental Information

Review applications and supplemental questionnaire to determine those applicants who meet the employment standards. Supplemental Questionnaire Rating – Responses to the required examination supplemental questions will be evaluated and scored. Candidates’ final score and rank on the eligibility list will be determined by the responses to these questions. This process may be eliminated if there are fewer than 11 qualified candidates. Candidates must receive a percentage score of at least 70 on the supplemental questionnaire rating examination to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule 6. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the examination, rank on the employment list, and duration of the employment list. Veterans’ Preference Points: Veteran's preference credit is applicable for this recruitment (5 points for veterans, 10 points for disabled veterans). To be eligible for this credit, you must be applying for this position within five years from your most recent date of: (1) honorable discharge from active military service; or, (2) discharge from a military or veterans' hospital where treatment and confinement were for a disability incurred during active military service; or, (3) completion of education or training funded by a Federal Educational Assistance Act. No time limit exists for veterans with 30% or more disability. To receive veteran's preference points, you must: (1) check the Veteran's Preference Points box on the employment application form, (2) submit a copy of your Form DD-214 and supporting materials to the Human Resources Department on or before the examination date, and (3) pass all phases of the examination process. The preference points will be added to your final test score. Reasonable Accommodations: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of accommodation needed from a professional source, such as a Medical Provider or a learning institution. Recruiters will correspond with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. County of Santa Barbara Health (County Health) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the department’s Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time. Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. The appointee may be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period. Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law. Equal Employment Opportunity (EEO) Statement: The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization. APPLICANTS ARE REMINDED TO CHECK SPAM FILTERS CONTINUOUSLY DURING THE RECRUITMENT & SELECTION PROCESS STEPS LISTED ABOVE TO ENSURE THEY DO NOT MISS REQUIRED DEADLINES.