CAH - SWITCHBOARD OPERATOR
About the role
The Switchboard Operator operates the switchboard and paging system. They receive incoming calls, must ascertain the nature of calls, and must relay the calls to the proper location. The Switchboard Operator is responsible for paging authorized personnel according to procedure and announces authorized messages. The Switchboard Operator is responsible for clerical duties as assigned and assists visitors and patients with guest check-in in a timely and polite manner. The Switchboard Operator is the first point of contact for patients and excellent customer service is a must. Reports to Patient Access Supervisor.
Responsibilities
- Operate switchboard and paging system
- Receive incoming calls, ascertain nature, relay to proper location
- Page authorized personnel per procedure
- Announce authorized messages
- Perform assigned clerical duties
- Assist visitors and patients with guest check‑in
- Provide excellent customer service as first point of contact
Requirements
- High School Diploma or Equivalent
- Pleasant personality with good interpersonal skills and positive attitude
- Appropriate written and verbal communication skills
- Positive customer service skills; ability to professionally manage conflict with various age groups, primarily adults
- Strong team player and ability to work independently
- Strong critical thinking and problem‑solving skills
- Flexible and open to change
Pay
Pay range $18.48‑$23.98 per hour (plus per diem differential of $2)
Schedule
Per diem, various shifts: 5.5‑hour shifts when working evenings; 7.5‑hour shifts from 7 a.m.–3 p.m. when working days.