Cage & Player Services Representative

Duties and Responsibilities

• Provides outstanding guest and associate service while performing assigned duties, including interpreting, and conveying property information to all guests
• Enrolls new guests in current promotions and in computer system for direct mail campaigns
• Provides guest information as to the use and benefits of the Player’s Club cards
• Aids in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system
• Serves all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs)
• Averages sixteen (16) transactions per hour
• Avoids receiving procedural violations (exceptions) found by our Compliance/Audit teams
• Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Maintains Title 31 certification
• Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
• Maintains beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
• Provides prompt, friendly, and courteous service to all guests in a confidential manner, and keep the confidentiality of all gaming records

Job Requirements

• High School diploma or GED needed or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)-preferred
• Proficient in math and color perception - a skills test will be administered, and candidate must achieve at least 70% skills pass rate- required
• Six (6) months of cash handling experience- required
• Knowledge on the operation of currency counter- preferred
• Must be able to use a computer and associated components (printers)
• Must have excellent customer service skills
• Must be able to be professional and articulate in presenting all promotional material to guests
• Must be mature, can keep confidentiality, assume responsibility, and have excellent guest service skills
• Understand the goals and objectives of the gaming facility
• Must keep professional appearance and adhere to established dress code at all times
• Must successfully pass job interview, including a guest service audition
• Willing to work all shifts including days, nights, weekends, holidays, & overtime as required
• Must be able to lift, push, pull and maneuver a minimum of fifty (50) pounds
• Must be able to walk or stand for 100% of assigned shift
• Must have an Occupational License (or the ability to obtain and keep a license) per the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay and Benefits

Base Pay: Compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.

Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.