Cage Lead

Job Summary

The Cage & Player Services Lead assists the Cage & Player Services Leadership Team in the successful operation of the Cage.

Essential Duties and Responsibilities

- Supervise the Cage operation and Player Services. - Ensure guest service, relations, and disputes are handled to provide a favorable gaming experience. - Maintain safety and security, facilitate loss prevention programs, and delegate duties. - Coach and retain team members. - Adhere to policies and procedures to protect gaming facility assets and funds. - Review Cage activities and promotions with leadership team. - Fill-in as a Cashier and/or Main Banker when needed (refer to Cashier & Main Banker's Job Description).

Required Skills and Abilities

- Manage Cage profitability. - Maintain professional relationships. - Communicate effectively. - Assume shift responsibility. - Wear black shoes.

Education and Experience

- One to three years of experience in a cashier/banking environment. - Valid Racing License.

Physical Requirements and Working Conditions

- Sit, stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, talk, and hear. - Circulate throughout assigned areas, including a smoking area. - Noise level is usually moderate to loud. - Subjected to physical demands such as sitting, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, talking, and hearing.