Cage Dual Rate Frontline Supervisor

Benefits of Working at Nisqually Red Wind Casino

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursement
• The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE

Maintains frontline operations and provide leadership to all Cage Cashiers. Adhere to all policies and procedures. Promote the benefits of Club Red by assisting and educating guests on all benefits.

Our Mission

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision

Creating incredible experiences

Our Core Values

• Integrity
• Communication
• Accountability
• Respect
• Teamwork

JOB SUMMARY

Supervise the operation of the Team Members on assigned shift, in compliance with departmental policy and internal controls while ensuring that guest service standards are being met.

Requirements

• High school diploma or GED certificate
• 2 years of Cage Cashier experience or 2 years of high-volume cash handling experience
• 1 year of front-line guest service experience
• Previous 10-key experience
• Knowledge of Title 31
• Basic math skills
• Ability to identify challenges (service hurdles) and provide sound solutions
• Excellent verbal and written communication skills
• Pass NRWC pre-employment testing
• Ability to work all shifts including weekends and holidays
• Ability to obtain a Class III Gaming License

Preferred Skills And Knowledge

• College level bookkeeping or accounting course work

Physical Requirements

• Ability to bend, reach, pull, push, squat and lift up to 50 pounds
• Ability to stand for assigned shift
• Manual and finger dexterity for operation of equipment
• Tolerance for a noisy, smoke-filled environment

Essential Functions Of The Job

• Knowledge of departmental Guest Service Standards
• Knowledge of casino promotions
• Verify large payouts on frontline
• Handle all guest disputes and use proper chain of command to resolve the issue
• Verify that CTR, SAR and MTL’s are completed and correct
• Monitor Cage Cashiers breaks and lunches
• Train Cage Cashiers and monitor day to day operations
• Fill in as Cage Cashier as staffing requires
• Monitor Guest relations
• Build guest relationships
• Provide positive feedback and training
• Provide huddles for Team Members and Initiate them
• Be available for frontline Team Members for any/all questions or needs
• Monitor all jackpots that are paid at the cage
• Ensure all appropriate paperwork is completed for foreign winners and Jackpot winners wanting checks
• Monitor all promotional payouts
• Reviews internal audit work daily in accordance with gaming policies and procedures