CAGE CASHIER TC

Key Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to find information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C; keeps areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.

Behavior

• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Speaks positively about guests, other team members, and our business in all situations on and off property.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Takes ownership of guest problem(s) until it is solved.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Maintains IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.

Attendance

• Meets IMGR&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

Essential Duties and Responsibilities

• Responsible for all customer transactions, including currency for currency, redemption of tickets, redemption of coin, redemption of chips, and all promotional vouchers.
• Verifies bank at the beginning and end of shift.
• Acknowledges all guest promptly using Hospitality Behaviors.
• Performs even money exchanges with the customer and Main Bank.
• Verifies currency of $20.00 and higher for authenticity.
• Ensures completion of all required forms.
• Performs chip fills and jackpot payouts upon request.
• Adheres to regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure (ICS).
• Must be able to obtain and maintain a gaming license.

Supervisory Responsibilities

• Education and/or Experience Requirements: Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School Diploma or General Education Degree (GED); a minimum of six months job-related experience and/or training.
• Mescalero Apache Tribal preference, bicultural experience preferred.

Physical Demands

• Stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Talk or hear.
• Use hand-held communications devices.
• Lift and/or move up to 50 pounds.
• Stand for several hours.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.