Cafe Team Member (Burien)

Job Summary

The Café Team Member’s role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces to be in. The Café Team Member is passionate about supporting a welcoming café environment and serving delicious products to a community of loyal customers. They deliver outstanding customer service, following the 3 Steps to Great Service at all times, and can work any shift or station for which they are trained.

Essential Job Responsibilities

• Delivers outstanding customer service - follows the 3 Steps to Great Service at all times.
• Regularly shares knowledge about product sourcing with customers and team members – demonstrating enthusiasm for Grand Central Bakery’s (GCB) mission, vision, and values.
• Goes the extra mile by delivering food to customers, engaging about products and specials, and anticipating customer needs.
• Demonstrates the ability to stay calm and maintain composure during busy or uncertain situations.
• The Cafe Team Member consistently works at all stations and shifts for which they are trained.
• Is able to complete assigned work with efficiency and accuracy.
• Shifts include retail opening, retail closing, sandwich bar opening, pastry baking, baking prep., and mid-shifts.
• Uses resources such as checklists and training documents to complete work accurately and proficiently.
• Is proficient with GCB systems including the POS, R365, and KDS and utilizes training documents and how-to guides to complete work accurately and efficiently.
• Adheres to proper POS and cash handling procedures with a high level of accuracy.
• Makes and serves all café products to GCB specifications, including during a rush.
• Is able to identify products that do not meet specifications and remove them from sale.
• Demonstrates a proactive, "pitches in" mentality by volunteering to help others and improve the café environment.
• Takes initiative, contributes ideas, and is solutions-oriented while maintaining cleanliness through tasks such as bussing, washing dishes, and completing all necessary café cleaning duties.
• Demonstrates self-awareness by reflecting on strengths and areas for growth while actively seeking feedback and engaging in continuous learning to improve performance and develop new skills.
• Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.
• Works collaboratively with a team. Communicates respectfully and professionally with teammates.

Knowledge, Skills, Abilities

• Must be at least 18 years old
• Ability to read, write, and speak English required
• Maintains a valid Food Handler's Card at all times and follows health department guidelines at all times
• Must demonstrate regular attendance by coming to work on scheduled working days and being on time
• Ability to add, subtract, and perform basic math with ease required
• Basic computer skills required
• Ability to interact with customers for a full shift, in a busy, loud environment with frequent change, while maintaining outstanding customer service required
• Food service experience preferred

Physical Requirements

• Pulling/Pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.
• Operating a Motor Vehicle: Not Applicable
• Pulling/pushing: Seldom (1-10%)
• Climbing stairs or ladder: Seldom (1-10%)
• Lifting/carrying: Frequent (30%-70%) – 20 lbs.