Cafe Team Expert

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café. In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

Behaviors

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Be positive and proactive in your approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Be supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Be always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, be an enthusiastic learner and use feedback to improve skills.
• Be an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Prioritize resources and barista support appropriately to keep the shift on track.

Operational Competencies

• Using mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use.
• Using strong visual merchandising skills, to maintain counter and floor retail fixtures.
• Running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
• Using bookselling skills to support the bookfloor team willingly and effectively when available.
• Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.
• Managing inventory through effective food and beverage orders.
• Completing and submit accurate monthly inventory and waste log on time.

Physical Demands

You will be required to master the operational competencies of a Barnes & Noble Barista. You will be trained and expect to be proficient in these areas:

• Using mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use.
• Using strong visual merchandising skills, to maintain counter and floor retail fixtures.
• Running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
• Using bookselling skills to support the bookfloor team willingly and effectively when available.
• Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.
• Managing inventory through effective food and beverage orders.
• Completing and submit accurate monthly inventory and waste log on time.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.