Cafe Management

About the role

We have opportunities for assistant manager, cafe manager and multi unit manager across our new cafes inside of Sprouts Farmers Market in the Greater San Diego Markets.

Responsibilities

• Create memorable service experiences through quality product and interactions
• Work alongside the team to meet customers' needs and grow the business
• Demonstrate leadership of the store by ensuring cleanliness and organization
• Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling
• Maintain inventory of food and beverage items
• Organize and monitor inventory
• Manage and control waste
• Maintain daily, weekly and monthly sales and growth
• Ensure customer feedback and concerns are addressed within a timely manner
• Lead the team in serving customers according to speed of service standards
• Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service
• Build teamwork and unity among crew. Maintain positive and productive relationships with all team members
• Utilize training tools and resources to monitor staff progress and attainment
• Contribute to the development of the team by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate
• Understand the variables in a PnL and how control them
• Maintain all costs within desired percent
• Provide and promote constant coffee education among staff and customers
• Schedule and supervise live music, entertainment, and art
• Promote Klatch within community
• Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items

Requirements

• A minimum of one years of retail leadership experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Ability to drive sales and control costs
• Experience coaching, training, and developing others
• Excellent communication and interpersonal skills
• Effective time management and delegation skills