Cafe Team Expert

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

Responsibilities

• Present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.
• Make a great Cafe Team Expert if you have what we term to be good “behaviors.”
• Master the operational competencies of a Barnes & Noble Barista, including drink making, food and beverage presentation, visual merchandising, register running, bookselling, loss prevention, inventory management, and managing inventory through effective food and beverage orders.
• Manage inventory through effective food and beverage orders, completing and submitting accurate monthly inventory and waste logs on time.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.
• Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize our sales and profitability.
• Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results.
• Enjoy being a barista at Barnes & Noble and contribute as you develop your expertise.

Qualifications

• Reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Flexible and responsive to the needs of the store, working hard and reliably while inspiring others to do the same.
• Supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Positive and proactive in your approach to work, leading by example with purpose and energy.
• Always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, an enthusiastic learner, and use feedback to improve skills.
• An active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Manage physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking.

Benefits

• Employee Discount, EAP, Sick Pay for those scheduled to work less than 20 hours per week.
• Employee Discount, EAP, Sick Pay, and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match for those scheduled to work between 20 and 29.99 hours per week.
• Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement for those scheduled to work 30 hours or more per week.