Cafe Team Expert

About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team, developing their knowledge to create a welcoming environment for customers. You use data to impact sales, trends, waste, inventory, and other components to ensure a profitable café. In this role, you present viable business strategies and collaborate with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

Behaviors

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team.
• Fill scheduling gaps when able, demonstrating flexibility for early mornings, late evenings, weekends, and holidays.
• Approach work with positivity and proactivity, leading by example with energy and inspiring others.
• Support the entire store team with kindness, fairness, encouragement, and respect.
• Be cheerful and helpful with customers, consistently going out of your way to assist them.
• Take initiative in your own development, using feedback to improve skills.
• Act as an active listener and communicate clearly to support company initiatives.
• Prioritize resources and barista support to keep shifts on track.
• Demonstrate enjoyment in being a barista.

Responsibilities

• Master operational competencies of a Barnes & Noble Barista, including drink-making, food and beverage presentation, and visual merchandising.
• Run an efficient register, taking orders and coaching others on speed of service.
• Support the bookfloor team with bookselling skills when available.
• Coach the team on loss prevention procedures and maintain a safe, secure bookstore.
• Manage inventory through effective food and beverage orders and submit accurate monthly inventory and waste logs.
• Engage in physical activity, including prolonged standing, repetitive bending, lifting, and walking.
• Collaborate with the wider cluster by working in other stores if needed.
• Make effective food and beverage recommendations to customers as a role model.
• Review sales, inventory, and waste reports to maximize profitability.
• Meet with the Store Manager to review café performance, training, and opportunities.
• Maintain café safety, hygiene, and sanitation standards.
• Comply with all company policies and procedures.

Benefits

Benefits vary based on scheduled hours:

• Less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• 30+ hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.