Cafe Team Expert

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

Responsibilities

• Present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.
• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Be positive and proactive in your approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Support the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Make customers feel welcome by being cheerful and helpful, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, be an enthusiastic learner and use feedback to improve skills.
• Be an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Prioritize resources and barista support appropriately to keep the shift on track.
• Master the operational competencies of a Barnes & Noble Barista, including drink making, food and beverage presentation standards, running an efficient register, and supporting the bookfloor team.
• Coach the team to follow loss prevention procedures, maintain a safe, secure bookstore by spotting theft and effectively de-escalating challenging situations and problematic behaviors.
• Manage inventory through effective food and beverage orders, complete and submit accurate monthly inventory and waste logs on time.

Requirements

• Enjoy being a barista at Barnes & Noble.
• Gain experience to contribute to the bookstore and support others and the Cluster.

Qualifications

• Mastered skills in drink making, creating and maintaining food and beverage presentation standards, and adjusting displays.
• Strong visual merchandising skills to maintain counter and floor retail fixtures.
• Proficient in running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
• Bookselling skills to support the bookfloor team willingly and effectively when available.
• Expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team.
• Review category sales, inventory quantities, and product waste reports, assessing and acting on information to maximize sales and profitability.
• Meet with the Store Manager regularly to review café sales performance, profitability, training, and opportunities, to drive café results.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

Skills

• Leadership and team management skills.
• Customer service and interpersonal skills.
• Operational and managerial skills.
• Bookselling and café operations expertise.
• Inventory management and financial analysis skills.

Benefits

• Employee Discount
• EAP and Sick Pay
• Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match
• Comprehensive Health Benefits (Medical, Dental and Vision)
• Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Tuition Reimbursement