Cafe Team Expert

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

Responsibilities

• Present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.
• Make a great Cafe Team Expert if you have what we term to be good “behaviors.”
• Master the operational competencies of a Barnes & Noble Barista.
• Use mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use.
• Run an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
• Use bookselling skills to support the bookfloor team willingly and effectively when available.
• Actively coach the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.
• Manage inventory through effective food and beverage orders.
• Complete and submit accurate monthly inventory and waste log on time.
• Manage physical activities including prolonged standing, repetitive bending, lifting, and a lot of walking.
• Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team.
• Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize our sales and profitability.
• Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

Qualifications

• Reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, are an enthusiastic learner and use feedback to improve skills.
• An active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Manage physical activities including prolonged standing, repetitive bending, lifting, and a lot of walking.
• Enjoy being a barista at Barnes & Noble.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.