Cafe Team Expert

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

Responsibilities

• Present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.
• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Be positive and proactive in your approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Support the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Make customers feel welcome, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, be an enthusiastic learner and use feedback to improve skills.
• Be an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Prioritize resources and barista support appropriately to keep the shift on track.
• Master the operational competencies of a Barnes & Noble Barista, including drink making, food and beverage presentation, visual merchandising, register running, bookselling, loss prevention, inventory management, and café safety.
• Review category sales, inventory quantities, and product waste reports, assessing and acting on information to maximize sales and profitability.
• Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

Qualifications

• Enjoy being a barista at Barnes & Noble.
• Have mastered the operational competencies of a Barnes & Noble Barista.
• Have prior experience in café operations or equivalent.
• Have strong customer service and interpersonal skills.
• Have a positive attitude and be able to work independently and as part of a team.
• Have the ability to learn and apply new skills quickly.
• Have a valid driver’s license and reliable transportation.

Benefits

• Employee Discount
• EAP (Employee Assistance Program)
• Sick Pay
• Paid Time Off including paid Maternity and Parental Leave
• Company Paid Holidays
• Transit
• 401(k) with Company Match
• Comprehensive Health Benefits (Medical, Dental and Vision)
• Healthcare and Dependent Care Spending Accounts
• Healthcare Spending Account
• Disability Benefits
• Life Insurance
• Tuition Reimbursement

Pay

An employee in this position can expect a hourly rate starting at $22.25.

Schedule

This role is full-time and operates from early mornings to late evenings, including weekends and most holidays.