Café Store Manager - Eataly Caffe - FUTURE STORE OPENING

About the role

Eataly, the world’s leading destination for authentic Italian food and beverage experiences, is expanding its Eataly Caffè concept and seeking passionate hospitality professionals for future openings. At Eataly Caffè, we bring the tradition of Italian coffee culture to life through exceptional espresso, outstanding service, and genuine hospitality. Join our growing team and help create memorable guest experiences in a fast-paced, welcoming café environment. If you’re passionate about coffee, food, and hospitality, we’d love to hear from you. Join us at Eataly Caffè!

Responsibilities

• Leading the team to meet all business objectives while consistently delivering outstanding service
• Overseeing all aspects of the Caffe in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas
• Overseeing daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety
• Engaging with Caffe employees in a hands-on capacity to foster teamwork and operational excellence
• Motivating, inspiring, and developing team through setting clear expectations and leading by example
• Fulfilling guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
• Ensuring adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations
• Collaborating closely with the Director of Operations Eataly Caffe to develop, implement and monitor standard operating procedures
• Managing labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance
• Employing a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data
• Assisting in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume
• Actively recruiting and training Caffe team members in collaboration with HR and Talent Acquisition teams
• Acting as a brand ambassador for Eataly, representing the store to the community and guests
• Performing other duties as assigned

Qualifications

• 2+ years of experience supervising a café or quick service operation
• Experience and knowledge in coffee and coffee production
• Excellent communication and team leadership skills
• Outstanding analytical and problem-solving skills
• Proficiency in Microsoft Office

Job Requirements

• Ability to stand, bend, reach and be mobile for up to 4 hours
• Ability to lift up to 20 lbs.
• Ability to operate a commercial espresso machine
• Food Handlers License and Serv-Safe Certification are a plus

Pay

The annual compensation for this role is $80,000 - $90,000

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!