Cafe Retail Sales Associate - HRC New York

About the Company

With venues in 74 countries, including 183 cafes, 27 hotels, and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns, operates, and franchises cafes across Europe, Asia, and the Americas, as well as owns, licenses, and/or manages hotel/casino properties worldwide. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.

About the Role

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, requiring a special person to create the experience. As an RSA, you will assume the role of tour guide, communicator, entertainer, memorabilia curator, and musician (at heart).

Responsibilities

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs by actively engaging them in 1-on-1 conversations and informing guests of product features and benefits.
• Suggestive selling using proven techniques (e.g., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls and inventories.
• Displaying retail product through HRC’s visual display standards.
• Performing opening, closing, and side duties (e.g., cleaning glass, polishing brass, sweeping and vacuuming the floor, folding product).
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Pay

$19 - $25/hour