Cafe Line Fall Semester M-F ONLY

About the role

La Farm seeks a team member to embody our core values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation.

Responsibilities

• Ensure and exude world-class customer service and sales to internal and external customers
• Say "bonjour" (hello) to every customer
• Engage verbally with each customer and effectively sell through product knowledge and suggestive selling
• Follow the CARE acronym and greet customers within 15 seconds
• Actively demonstrate expertise and skillfully create coffee, espresso, latte, teas and other specialty drinks on and off menu
• Know types of coffee used and flavor notes to help sell and upsell
• Prepare specialty coffee drinks (including latte art) on demand in a fast-paced environment
• Demonstrate expertise in equipment and tools: machines, brewers, grinders, etc.
• Ensure proper orders are made efficiently to execute ticket time goals
• Deliver coffee and food orders to customers, confirming orders
• Assist in pre-busing and busing tables throughout shift
• Prepare syrups from scratch
• Open, close and maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below
• Answer the phone to La Farm standards
• Complete daily checklists
• Perform side work as necessary
• Ensure overall unit safety and sanitation goals and policies
• Maintain grade "A" or better by beating health and sanitation inspection standards
• Uphold company standards and policies for opening/closing
• Ensure safe working conditions and comply with all laws
• Perform other duties as assigned or needed

Qualifications

• Exceptional customer service skills and demonstrated sense of urgency to serve every customer
• Experience with customer service and/or food service preferred
• Passion for great coffee (must be able to drink coffee)
• Experience with a manual espresso machine
• Ability to solve business related problems quickly and efficiently
• Great relationship building skills and demonstrated positive demeanor as a team player
• Ability to work in fast paced environment and multitask
• Flexibility required: weekends required, holiday work required, two days off (not consecutive)
• High attention to detail
• Ability to develop constructive and cooperative working relationships with others
• Multi-lingual a plus

Physical demands

• Ability to bend and lift 25 lbs
• Ability to stand for extended periods of time