Café Coach- Hyde Park

About the role

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve.

Responsibilities

• Lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
• Bring our brand to life and take pride in maintaining the physical space.
• Drive continuous improvement and never settle for the status quo.
• Work with local businesses, nonprofits and charities to plan events both in and outside of the Café.
• Be a customer advocate and listen with patience, offering advice that's concise and easy to understand.
• Work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Customer, Retail, or Financial Services experience
• At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications

• Bachelor's Degree
• At least 3 years of Customer, Retail, or Financial Services experience
• At least 2 years of People Management experience

Benefits

We offer a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

• Chicago, IL: $95,000 - $105,000 for Cafe Coach Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.