cafe barista

About the role

This position is responsible for creating and serving food & beverages in the Café, maintaining Café cleanliness and providing the highest level of Customer Service and Hospitality. Our unique culture is guided by our values and behaviors, known as the "Code of Culture," which includes our Mantra, Our Actions We Live By, and Pete's Promise: Respect The Past, Accept Responsibility, Pay it Forward. Our Actions We Live By: Keep It Real (open, honest discussions with courage and empathy), Think Ahead (be proactive, own the business), Stay Humble, Hustle Harder (gritty, team‑oriented work), Be ONE united team, and Be Curious (ask why, seek understanding). Pete's Promise emphasizes Service Forward, Ruthless Consistency, and Doing the Right Thing.

Responsibilities

• Greet customers as they enter and exit the Café
• Create and serve food and beverage items
• Promote daily specials and encourage upgrades to each order
• Operate cash register, process payments through cash, credit card, or member account charges
• Perform Café opening and/or closing duties as required
• Maintain a clean, safe work environment according to State and Local food safety standards
• Understand and anticipate the needs of members and guests; be attentive, listen carefully, follow through, and provide exceptional customer service
• Communicate timely and follow up as appropriate
• Actively participate in events, programs, meetings, and training
• Represent the club professionally through image, dress, communication, and immediate follow‑through

Requirements

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one (1) year of Customer Service experience (food service industry experience preferred)
• State Food Handler Certification
• Responsible Beverage Service (RBS) state certification
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self‑motivated, takes initiative, anticipates the needs of others, and willing to acquire new skills
• Well organized and detail oriented
• Detail‑orientation and high cleanliness standards

Skills

• Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public
• Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables

Working Conditions

The physical demands include regularly standing for extended periods, using hands and fingers, handling or feeling, reaching with hands and arms, and talking and hearing. Occasionally walking, stooping, kneeling, crouching, or crawling, and tasting or smelling may be required. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required are close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Club Membership – complimentary access to Bay Club facilities (sports, fitness, family fun, recreation, community)
• Competitive Compensation – competitive pay with opportunities to grow earnings as you advance
• Paid Time Off* – time to recharge, spend time with loved ones, and enjoy life outside work
• Health Insurance* – benefits designed to support health and well‑being
• Employee Discounts – save on club services, programs, and amenities
• Continuing Education – build skills and knowledge through ongoing learning and development
• Career Growth Opportunities – develop skills, take on new challenges, pursue advancement within Bay Club
• Community Involvement – be part of a team that makes a positive impact in clubs and communities
• Benefits are available to eligible Full‑Time associates (Full‑Time status begins at an average of 25 hours worked per week)

Pay

Estimated Base Pay Range $21.30 / hour

Schedule

Schedule varies and may require weekend and holiday hours, days and evenings