Cafe Barista

Responsibilities

• Greets all customers by providing quick, friendly, and personal service.
• Delivers legendary customer service with a "customer comes first" attitude and connects with customers to discover and respond to their needs.
• Sells and serves baked goods and food items; processes transactions through the POS and provides change while following cash handling procedures and register policies.
• Maintains high standards for product preparation, adhering to all licensed Starbucks recipes (where applicable), specialty drink measurements, and food presentation.
• Prepares top-quality espresso shots and maintains espresso equipment to manufacturer and sanitation standards.
• Maintains composure during high-volume periods or unusual events to ensure store operations meet standards and sets a positive example for the team.
• Communicates with staff and management to solve problems, improve quality and service, and contribute to café goals for increasing sales and profits.
• Assists with new barista training by reinforcing successful performance and providing respectful coaching.
• Monitors and records temperatures of food items and equipment (e.g., dish machines, refrigerators) and reports unsafe temperatures to management.
• Ensures safe food handling by monitoring cooked food temperatures and following established procedures to prevent bacterial contamination.
• Prepares inventory, requisitions daily supplies, and ensures proper labeling and storage; replenishes food service areas with supplies.
• Follows operational policies and procedures for safe food handling, sanitation, and Hazard Analysis Critical Control Point (HACCP) standards.
• Performs ongoing sanitation duties to maintain a safe work environment, including cleaning utensils, refrigerators, carts, and equipment.
• Attends barista training sessions to attain and maintain certification.

Requirements

• Typically requires 1 year of experience in a hospital or hotel/restaurant food service environment.
• No formal education required.
• Thorough understanding of food preparation through on-the-job training or a food service course.
• Excellent customer service and communication skills to interact effectively with internal and external customers.
• Ability to maintain patient confidentiality and work in a self-directed environment.
• Ability to read and understand written and oral communications.

Skills

• Ability to contribute to a positive work environment.
• Strong customer service orientation.
• Ability to handle multiple tasks simultaneously.
• Self-directed and detail-oriented.

Physical Requirements and Working Conditions

• Operates equipment such as espresso machines, ovens, microwaves, dish machines, grills, and registers.
• Stands for long periods, walks, reaches above shoulders, squats, bends, twists, kneels, and climbs throughout the shift.
• Frequently uses hand and finger motions, handles or feels objects, and reaches with hands and arms.
• Lifting requirements:
  • Frequently lifts up to 10 lbs. and occasionally up to 20 lbs.
  • Occasionally lifts up to 50 lbs. at waist height, with a maximum carrying distance of 5 feet.
  • Pushes/pulls up to 20 lbs.
• Exposure to fumes, odors, dust, dirt, spices, and cleaning agents.
• May be exposed to mechanical, electrical, and chemical hazards; protective clothing may be required.
• Works in a kitchen environment with exposure to sharp knives, hot surfaces, and other hazards.