Café Ambassador- Irvine Spectrum

About the Role

As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking, building a community by bringing Capital One’s mission to life within a vibrant, modern community hub.

Responsibilities

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)
• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions. Success is measured by the quality of the connection, not a quota.
• Simplify the Complex: Guide customers through Capital One’s digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
• Facilitate Purposeful Impact: Host and support local events that promote financial health, acting as a brand steward within Capital One’s established programs and community partnerships.
• Advocate & Problem-Solve: Handle customer complaints, escalated situations, and issue resolution in alignment with compliance and regulatory requirements. De-escalation may be a key part of this role.
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. Demonstrate strong attention to detail, a positive attitude, and flexibility.
• Stay Agile & Engaged: Move throughout the Café to connect with the community and support the guest experience—this is not a traditional "behind-the-desk" role.
• Support surrounding Cafés within a 50-mile radius, with occasional opportunities to assist other locations in the broader region.

Requirements

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours subject to change.
• Must attend all required training sessions, which may occur on a different schedule than your primary shift.
• Able to lift up to 25 pounds and move/stand for extended periods.
• Regular and consistent attendance.

Qualifications

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.

Preferred Qualifications

• Associate’s degree.
• 2+ years of banking experience.
• 2+ years of retail or customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Benefits

• Day 1 coverage for medical, dental, vision, and prescriptions, plus flexible spending accounts, life, and disability insurance.
• Paid time off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.
• Custom branded apparel (Threads line).
• Free custom beverage while working.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Part-time salaries will be prorated based on agreed-upon hours:

• Irvine, CA: $52,624 - $57,408

Candidates hired for other locations will be subject to the pay range associated with that location.

Schedule

Flexible schedule, including nights, weekends, and holidays. Hours and days are subject to change with reasonable notice in accordance with state and local laws.