Caesars Sportsbook Supervisor - Full Time (Harrah's Laughlin)

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Qualifications

• A high school diploma or equivalent required
• 1–3 years of related experience in engineering, maintenance, or a similar field
• Strong understanding of mechanical and electrical systems
• Basic math skills (addition, subtraction, multiplication, division)
• Working knowledge of Microsoft Office products
• Familiarity with company policies, procedures, and safety regulations
• Must possess and maintain applicable Gaming licenses that is required
• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service