Sportsbook Supervisor - Full Time (Cactus Pete's)

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Qualifications

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service

About the role

Reporting to the District Manager, you will be the face of our retail operation. You will provide a high level of customer service to both regulars and “novice bettors,” ensuring everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make informed, responsible decisions with their sports wagering.