Caesars Rewards Representative Lead

Responsibilities

• Overseeing the daily operation of the Caesars Rewards Center
• Interviewing, selecting and training employees
• Conducting performance reviews
• Handling team member complaints and disciplining and/or recommending discipline
• Scheduling and supervising work
• Directly supervises Caesars Rewards Representatives
• Overseeing all job functions of Caesars Rewards, including but not limited to new card sign-ups, card re-prints, PIN setup, accurate data integrity and promotions
• Hands‑on supervision and scheduling of all Total Rewards team members
• Ensuring that all team members successfully complete all required training and certification
• Ensuring compliance with all established departmental and company‑wide policies, procedures and regulatory requirements (review of audit packages, Title 31 compliance, customer data integrity and adherence to all gaming and compliance guidelines regarding drawings, tournaments and prize giveaways)
• Supervising team to ensure that all deadlines are met and that both internal and external communication is timely, clearly written and correct
• Accepting responsibility for operating department within budgetary guidelines
• Facilitating a positive working relationship with all departments such as Direct Marketing, Advertising, Entertainment, Food & Beverage and Casino Marketing
• Reviewing, tracking and maintaining department expenditures, including office orders, gift orders, invoices and check requests to ensure costs are within budget guidelines and that expenses are tracked correctly for individual event analysis
• Assisting Caesars Rewards Manager in monthly departmental financial review
• Understanding and communicating Total Service program and scores to the staff
• Reviewing and preparing timely evaluations of department team members
• Coaching Caesars Rewards Representatives and fostering a sense of teamwork and accountability
• Assisting with shift and break scheduling
• Ensuring that all paperwork is organized and audited
• Demonstrating a sense of urgency while performing duties
• Creating an atmosphere of fun and excitement for guests
• Being proficient in comps, cash back, voids, new accounts, reprints, promotions and redeeming procedures
• Ability to adapt quickly to rapidly changing business levels
• Attending department meetings, trainings and information sessions
• Collaborating with work‑group and all support departments to ensure player satisfaction
• Communicating all relevant information to co‑workers and management to maintain consistency and avoid potential problems
• Ensuring confidentiality of all customer data and complying with all state, federal and regulatory policies and procedures
• Performing all other duties as assigned

Requirements

• College Degree in Marketing, Communications, Business Administration preferred
• 2+ years supervisory experience required
• Prior casino experience preferred
• Candidate should be self‑motivated; detail‑oriented, and able to prioritize multiple tasks
• Excellent verbal, written, and presentation skills
• Strong proficiency in Microsoft Office applications and excellent ability to quickly learn computer software programs
• Good organizational skills and attention to detail
• Strong interpersonal and teamwork skills
• Must be able to work independently
• Must be able to sit, stand or walk for long periods of time (4 hours)
• Must be able to respond calmly and make rational decisions when handling employee conflicts
• Must be able to lift and carry up to 50 lbs.; and have the ability to push, pull, reach, bend, twist, stoop and kneel
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises and bright light
• Must be able to work varied shifts, weekends and holidays as needed
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives

Pay

$21.50 per hour