Cactus Wellhead - Sr. Endpoint Engineer

About the role

This is a Cactus Wellhead position located in Houston, TX. Hybrid schedule: 4 days in office with 1 optional work-from-home day.

Responsibilities

• Administer and maintain enterprise endpoint management platforms supporting Windows, iOS, and Android devices.
• Manage endpoint lifecycle activities including enrollment, provisioning, deployment, replacement, and retirement of endpoint devices.
• Maintain endpoint configuration profiles, device management policies, and compliance settings in accordance with approved IT and cybersecurity standards.
• Administer and improve automated device provisioning and deployment processes, including zero-touch deployment methodologies.
• Manage endpoint operating system and application update deployments to maintain device health, security, and compliance.
• Administer corporate-owned mobile devices, including tablets and other approved mobile platforms.
• Implement and maintain approved Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions supporting both corporate-owned and approved BYOD devices.
• Troubleshoot and resolve device enrollment, provisioning, compliance, synchronization, and policy deployment issues.
• Maintain enterprise application catalogs and self-service software deployment offerings.
• Administer device encryption technologies and associated recovery processes.
• Support endpoint compliance initiatives by implementing approved security baselines, configuration standards, and remediation activities.
• Develop and maintain PowerShell scripts and automation routines to improve endpoint administration and operational efficiency.
• Produce operational reports regarding endpoint health, compliance, patching, encryption, and deployment success metrics.
• Administer shared-use, kiosk, and operational devices supporting manufacturing, warehouse, shop-floor, and field-service environments.
• Serve as an escalation point for endpoint-related incidents and service requests.
• Collaborate with Infrastructure, Cybersecurity, Service Desk, and third-party technical resources to implement endpoint improvements and technical initiatives.
• Develop and maintain endpoint standards documentation, operational procedures, and technical runbooks.
• Continuously evaluate endpoint platform capabilities and recommend improvements that enhance user experience, security, and operational efficiency.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or an equivalent combination of education and relevant experience.
• 5+ years of experience in endpoint administration, endpoint engineering, systems administration, or a related technical role.
• 3+ years of hands-on experience administering Microsoft Intune or a comparable modern endpoint management platform.
• Experience supporting enterprise Windows and mobile device management environments.
• Experience supporting geographically distributed organizations and serving as an escalation point for endpoint-related incidents and service requests.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• ITIL Foundation Certification
• Other relevant endpoint management certifications

Skills

• Strong knowledge of Microsoft Intune and modern endpoint management practices.
• Experience managing Windows 11 endpoints, device provisioning, and endpoint lifecycle processes.
• Experience administering Microsoft Autopilot and modern deployment methodologies.
• Experience supporting Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions for corporate-owned and approved BYOD devices.
• Knowledge of endpoint compliance controls, device configuration policies, security baselines, and encryption technologies.
• Proficiency with PowerShell scripting for administration, troubleshooting, and automation.
• Working knowledge of Microsoft Graph API.
• Experience supporting shared-device, kiosk, and frontline-worker device scenarios.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to manage multiple priorities while supporting a global endpoint environment.
• Ability to work independently, prioritize competing operational and project needs, and collaborate effectively with Infrastructure, Cybersecurity, Service Desk, and external technical resources.