Endpoint Engineer

About the role

Overview: Hudson Valley Credit Union is recruiting for an Endpoint Engineer. Primary functions include supporting the implementation, administration, maintenance, and troubleshooting of end-user technology solutions; managing endpoint management platforms, device lifecycle processes, identity and access management technologies, and end-user productivity tools; working with senior engineers and technology teams to keep endpoint devices secure, compliant, and operational while delivering a positive employee experience.

Responsibilities

• Build, maintain, and optimize Windows desktop and laptop images, endpoint systems, and device lifecycle processes to ensure devices remain current, secure, compliant, and operational.
• Support endpoint management, software deployment, patching, remediation, inventory, and health monitoring activities using platforms such as Microsoft Intune, BigFix, SCCM, and other approved technologies.
• Configure, manage, and support desktop, laptop, iOS, and Android devices, including mobile device management, security policy enforcement, and endpoint compliance requirements.
• Support privileged access management and identity security controls, including CyberArk privileged account onboarding, access validation, endpoint administration controls, and related compliance activities.
• Troubleshoot and resolve escalated incidents involving endpoint devices, applications, endpoint management tools, Microsoft 365 services, authentication, licensing, device registration, synchronization, and related productivity technologies.
• Assist in implementing endpoint security measures that protect devices from malware, unauthorized access, and other threats while ensuring alignment with organizational security standards, policies, and regulatory requirements.
• Develop and maintain basic PowerShell scripts, technical documentation, procedures, configurations, support records, and operational reports related to endpoint inventory, compliance, device health, and service support activities.
• Collaborate with senior engineers, administrators, internal teams, and external vendors to support system upgrades, migrations, technology deployments, major incident response, issue resolution, and service improvement efforts.
• Stay informed of emerging endpoint management technologies, endpoint security trends, and industry best practices while providing technical guidance and knowledge sharing to support analysts and technicians as needed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements; participate in required training (e.g., Bank Secrecy Act training) and demonstrate attained knowledge.
• Participate on Credit Union teams, projects, and strategic initiatives when opportunity arises; perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles (Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, Lean Six Sigma practices).
• Responsible for regular and predictable attendance including punctuality.

Qualifications

• Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience in Information Technology, Computer Science or related field is required.
• Minimum 3 years' experience supporting and administering Microsoft technologies and endpoint systems is required.
• Minimum 2 years' experience supporting Windows application deployment and endpoint management platforms required.
• Minimum 1 year's experience supporting Microsoft 365 services and applications is required.
• Minimum 1 year's experience with scripting or automation technologies such as PowerShell required.
• Experience supporting Microsoft Intune, SCCM, endpoint management, or mobile device management platforms required.
• BigFix administration – creating software packages, reports, and management of endpoints preferred.
• Experience working within a Credit Union, Financial Institution, or regulated industry preferred.

Skills

• Strong technical troubleshooting skills.
• Knowledge of endpoint management technologies.
• Commitment to delivering reliable technology solutions and excellent customer service.
• Proficiency with PowerShell scripting and automation.
• Experience with Microsoft Intune, SCCM, BigFix, and related endpoint management platforms.
• Familiarity with privileged access management (e.g., CyberArk) and identity security