Endpoint Engineer

Responsibilities

• Endpoint Security & Management
• Work closely with the cybersecurity team to enhance and maintain robust endpoint security protocols.
• Develop, optimize, and troubleshoot Windows Autopilot deployment solutions, including pre-provisioning (White Gloom), self-deploying, and user-driven deployment scenarios.
• Conduct Windows Readiness and Compatibility Assessment.
• Support application packaging, deployments, documentation, and release control (Intune, Adaptive, Patch My PC, etc.).
• Work within the change management process to coordinate the release of new software packages.
• Participate in multiple Workforce Enablement projects in a fast-paced environment.
• Deploy software for service packs or emergency security patches.
• Microsoft 365 Administration & Support
• Assist and back up the Microsoft 365 Global Administrator for tenant administration and support.
• Administer core Microsoft 365 workloads, including Exchange Online & Server SE , SharePoint Online, OneDrive, and Microsoft Teams.
• Manage identities, licensing, groups, and role-based access through Entra ID and the Microsoft 365 admin center.
• Configure and maintain security and compliance controls, including conditional access, Microsoft Purview, data loss prevention (DLP), and retention policies.
• Maintain documentation and runbooks for tenant configuration and administrative procedures to ensure continuity of coverage.
• Cloud Migration And Automation
• Integrate and optimize endpoint solutions within our evolving cloud infrastructure, leveraging technologies such as Microsoft Intune, Idira (prev. CyberArk) EPM, Adaptiva, and Patch My PC or equivalent tools.
• Identify opportunities to automate endpoint management processes to enhance efficiency and reduce manual intervention.
• Implement scripting and automation tools to streamline deployment and maintenance tasks.
• Collaborate with cross-functional teams to develop and implement endpoint solutions compatible with cloud infrastructure.
• Additional Responsibilities
• Advancing Workforce AI Strategy & Governance
• Develop AI solutions using MS Copilot Studio and Claude to innovate and establish high-value use cases.
• Recommend and establish technology positioning (i.e., software development vs. general productivity; buy vs. build: when do we develop skills or agents versus look for AI-enabled commercial products).
• Recommend controls and governance to protect endpoint data and systems impacted by AI.
• Recommend and establish AI workforce training.
• Implement systems for controlled provisioning and permissions.
• Implement monitoring, reporting, and dashboards to provide leadership visibility and support decision-making with meaningful data and charts.
• Apple Ecosystem Proficient in MacOS administration, including system configuration, user account management, and security settings.
• Experience in deploying and managing Apple devices, ensuring proper setup, configurations, and centralized management through solutions like Apple Business Manager.
• Expertise in implementing and managing security measures specific to macOS, and troubleshooting hardware and software issues efficiently.
• Ability to seamlessly integrate Apple devices with other platforms, ensuring smooth collaboration in a heterogeneous corporate environment.
• Knowledge of MDM solutions for Apple devices (i.e., MS Intune, Mosyle, etc.), enabling centralized management, configuration, and security policy enforcement.

Qualifications

• Proficient knowledge of Active Directory and Group Policy.
• Experience with Virtual Desktop Infrastructure.
• Strong experience with systems analysis and functional design.
• Familiarity with endpoint encryption solutions.
• Proven experience in cloud platforms, such as Microsoft Azure or AWS.
• Proficient experience of endpoint management tools like Microsoft Intune, Defender, or similar.
• Proven experience implementing monitoring, reporting, and dashboards.
• Familiarity with scripting languages (PowerShell, Python, etc.) for automation.
• Experience working with formal, enterprise-grade Patch Management and Change Control Systems in a cloud environment.
• Proven experience developing AI solutions using MS Copilot Studio and Claude to improve process efficiency and innovate.
• Ability to support iOS mobile devices (iPhone/iPad) in a cloud environment.