Endpoint Engineer

About the role

Mount Sinai Medical Center is seeking an Endpoint Engineer to design, deploy, configure, maintain, secure, and manage end-user computing devices across the organization. This role ensures endpoint systems remain secure, compliant, reliable, and optimized to support business operations.

Responsibilities

• Attitude: Demonstrates great teamwork, shares information with others, responds to all communications/deliverables, and collaborates with the team to resolve open issues.
• Communication: Collaborates in the assessment, planning, communication, and implementation of processes.
• Service Delivery: Takes ownership of issues, ensures accuracy with deliverables, completes tasks according to timelines, demonstrates service recovery, and communicates consistently.
• Service Management: Tests, monitors, patches, deploys applications, and configures operating systems for user endpoints governed by IT policies.
• Training: Provides training to the Technical Services team for endpoint deployment and management to ensure quality and operability of configurations.
• Issue Resolution: Resolves/escalates issues and collaborates with other teams as necessary.
• Support: Provides technical support in the assessment of ITGC (Information Technology General Controls), responds to issues reported by the user community, and collaborates with IT teams.
• Efficiency: Proactively monitors the endpoint environment to identify non-compliant devices for remediation.
• Design: Contributes to the development of IT policies and procedures in areas of system access, cybersecurity, change management, computer operations, and system development.
• Maintenance: Demonstrates proficiency in upkeep and patching of operating systems and software delivery across multiple platforms.
• Knowledge: Demonstrates technical knowledge and best practices in the deployment of endpoint management and software delivery.
• Development: Implements operating system standards and software delivery using guidelines provided by IT policies, impacting all endpoints.

Qualifications

• License/Registration/Certification: A+ and/or Network+ certification or equivalent experience.
• Education: Bachelor’s degree required or equivalent professional experience.
• Experience: 5+ years of direct technical experience, including technical support with Microsoft/M365 and iOS, Azure, MDM, PC workstations, printers, Active Directory, and networking.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions