Cactus Wellhead- Field Service Technician - Rotational

Essential Functions, Roles and Responsibilities

• Checking compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer.
• Installing and testing of equipment in accordance with operating procedures.
• Servicing equipment as requested by customers in accordance with maintenance procedures.
• Repairing equipment as requested by customers and as necessary due to field malfunctions.
• Maintain service vehicle and tolls/equipment. Ensure periodic maintenance consistent with Company policy and promptly report required repairs to Branch Manager.
• Providing feedback to the Company through reporting of field problems and failures to the Branch Manager for processing of Field Complaint Reports.
• Identifying and ensuring appropriate tools, backup equipment and parts are available at or taken on service job.
• Preparing Field Service Orders, Rental Tickets and customer required documents accurately and completely.
• Performing other related duties as assigned or requested.

Education, Training, Experience

A high school diploma or general education degree (GED); 1-3 years related experience and/or training; or equivalent combination of education and experience. Customer required training.

Job Knowledge, Skills, Abilities

Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment. Intermediate Computer, Language, and Mathematical Skills. Intermediate Reasoning Ability.

Physical Demands

Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl; stand, walk and sit; talk and hear.

Work Environment

Regularly exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.