Cactus Wellhead - Field Service Technician - I

Essential Functions, Roles, and Responsibilities

• Checking compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer.
• Installing and testing of equipment in accordance with operating procedures.
• Servicing equipment as requested by customers in accordance with maintenance procedures.
• Repairing equipment as requested by customers and as necessary due to field malfunctions.
• Maintain service vehicle and tolls/equipment. Ensure periodic maintenance consistent with Company policy and promptly report required repairs to Branch Manager.
• Providing feedback to the Company through reporting of field problems and failures to the Branch Manager for processing of Field Complaint Reports.
• Identifying and ensuring appropriate tools, backup equipment and parts are available at or taken on service job.
• Preparing Field Service Orders, Rental Tickets and customer required documents accurately and completely.
• Performing other related duties as assigned or requested.

Education, Training, Experience

A high school diploma or equivalent is required. One to three years of related experience and/or training, or an equivalent combination of education and experience is preferred. Customer required training is also necessary.

Job Knowledge, Skills, Abilities

• Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment.
• Intermediate Computer, Language, and Mathematical Skills.
• Intermediate Reasoning Ability.

Physical Requirements

• Must be able to lift/move up to 50 pounds regularly.
• Stand and walk for extended periods (up to 12 hours per shift).
• Climb stairs and ladders.
• Bend, stoop, kneel, and reach.
• Work in confined spaces when required.
• Operate heavy equipment and power tools.
• Perform repetitive movements.

Environmental Conditions

• Exposure to extreme weather conditions.
• Exposure to loud noise levels requiring hearing protection.
• Work in high places and confined spaces.
• Exposure to dust, fumes, and chemicals.
• Work around moving mechanical parts.
• Work in hot and cold temperatures.

Safety Requirements

• Wear required Personal Protective Equipment (PPE).
• Follow all safety protocols and procedures.
• Participate in regular safety training.
• Complete required safety certifications.
• Comply with all environmental regulations.