Cactus Wellhead - Assistant Service Manager- Rotational

Essential Functions, Roles, and Responsibilities

• Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations
• Travels from point of origin to Branch location to work a rotational schedule
• Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able
• Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required
• Assigns qualified service associates and confirms safety certs
• Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT
• Uses Land or Offshore Service Job Package and prints for service associates
• Prepares Job Assessment Meeting document based on job type. Identifies job location, service tools, spare parts, and any special customer requirements
• Assembles Service Job Package and fills out required information
• Reviews customer SRO, equipment requirements and running procedure service associate
• Places Service Job Package in service associate’s file
• Inspects equipment prior to shipping
• Performs all functional responsibilities of a service associate
• Special projects or assignments as directed by management

Job Knowledge, Skills, Abilities

• Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping
• Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations
• Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment
• Customer Relationships and Networking, Customer Service Best Practices
• Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability

Education, Training, Experience

High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

None required.

Supervisory Responsibilities

Assist the Service Manager manage a team of Service personnel. Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.

Physical Requirements

• Must be able to lift/move up to 50 pounds regularly
• Stand and walk for extended periods (up to 12 hours per shift)
• Climb stairs and ladders
• Bend, stoop, kneel, and reach
• Work in confined spaces when required
• Operate heavy equipment and power tools
• Perform repetitive movements

Environmental Conditions

• Exposure to extreme weather conditions
• Exposure to loud noise levels requiring hearing protection
• Work in high places and confined spaces
• Exposure to dust, fumes, and chemicals
• Work around moving mechanical parts
• Work in hot and cold temperatures

Safety Requirements

• Wear required Personal Protective Equipment (PPE)
• Follow all safety protocols and procedures
• Participate in regular safety training
• Complete required safety certifications
• Comply with all environmental regulations