Cable Systems Support Technician

Overview

We are seeking a dependable Cable Systems Support Technician to support telecommunications operations and low‑voltage infrastructure at the Hampton VA Medical Center in Hampton, Virginia. This full‑time contractual role involves installing, repairing, testing, troubleshooting, and maintaining copper and fiber cabling systems, supporting day‑to‑day service requests, MAC activities, and infrastructure projects within a federal healthcare setting.

Work Arrangement

On‑site at Hampton VA Medical Center in Hampton, VA.

Clearance Requirements

Public Trust clearance is required for this position.

Responsibilities

• Install, terminate, label, test, certify, troubleshoot, and repair copper structured cabling, including Category 5e/6/6A systems and associated patch panels, jacks, patch cords, and pathways.
• Support optical fiber installation, patching, basic fault isolation, cleaning/inspection, and coordination of fiber testing or repair activities.
• Perform first‑ and second‑level field support for inside cable plant, Main Distribution Frames (MDFs), telecommunications rooms (TRs), cross‑connects, customer‑premises equipment, and related Layer 1 infrastructure.
• Support telecommunications Moves, Adds, and Changes (MAC), workstation relocations, equipment moves, and restoration of voice/data connectivity.
• Assist with site surveys, cable pathway evaluation, material identification, implementation planning, and project closeout documentation.
• Perform cable dressing, rack/ladder‑rack support, labeling, grounding/bonding support, firestopping, and housekeeping in accordance with site requirements and industry best practices.
• Use copper/fiber test equipment to validate continuity, wiremap, performance, and end‑to‑end connectivity; document results and escalate faults requiring engineering or vendor support.
• Support project teams during infrastructure upgrades, equipment replacement, network cutovers, physical security deployments, and other low‑voltage modernization work.
• Maintain accurate service‑ticket notes, test records, as‑builts, labeling records, inventory information, and work completion documentation.
• Perform work according to ANSI/TIA standards, BICSI practices, NEC requirements, safety rules, infection‑control/site procedures, and Federal facility access requirements.

Required Qualifications

• Two or more years of hands‑on structured cabling, telecommunications, or low‑voltage field experience; candidates with one year of experience plus relevant BICSI training/certification may also be considered.
• Working knowledge of copper termination, testing, labeling, patching, cable pathways, racks/cabinets, and telecommunications‑room practices.
• Familiarity with ANSI/TIA‑568 and related standards; ability to follow drawings, floor plans, cable schedules, and work orders.
• Ability to use common field tools and test equipment and troubleshoot Layer 1 connectivity problems methodically.
• Ability to work independently in an occupied healthcare environment while coordinating professionally with customers, project managers, technicians, vendors, and facility staff.
• High School Diploma or equivalent.
• Ability to satisfy customer onboarding, background suitability, badging, safety, and site‑access requirements.

Desired Skills

• BICSI Installer 1, Installer 2 Copper, Installer 2 Optical Fiber, BICSI Technician, or equivalent industry training.
• Manufacturer training in structured cabling, fiber optics, or test/certification platforms (e.g., Fluke Networks).
• OSHA 10 or other construction/low‑voltage safety training.
• Prior experience supporting federal, VA, healthcare, campus, or other mission‑critical occupied facilities.
• Experience supporting IP cameras, access‑control devices, wireless access points, or other network‑connected low‑voltage endpoints.

Pay Range

Pay range: $20.00–$27.00 per hour. This pay range is based on qualifications and experience, and assumes all role requirements are met.