Cable Service Technician

Duties & Responsibilities

• Complete the installation of all work orders in their entirety according to FHG Solutions and cable industry standards and practices and within expected timeframes.
• All work performed must be neat and technically sound.
• Work orders may be received from Dispatch, Leader or other management employees. Report work order discrepancies to Lead Technician or System Supervisor immediately.
• Absolutely acquire equipment from the warehouse according to work orders and management instructions.
• Return equipment at the end of the shift or when otherwise instructed.
• Maintain tools and equipment in good working order and ensure power supplies are fully charged.
• Communicate regularly with dispatcher(s) regarding arrival/departure of job site, job coding, to report delays or to request assistance.
• Accurately complete and submit daily reporting and paperwork including but not limited to time sheets, recording in-route and on-the-job start and end times using PDA software, printing receipts and obtaining customer signature when work order is complete.
• Maintain a clean work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle.
• Job requires local travel 100% of the time.

Skills

• Knowledge in residential and/or commercial cable, HSI and CDV installation and basic construction knowledge of residential/commercial structures.
• Customer service, excellent communication, self-motivation and time management are all essential.
• Ability to read and interpret operating instruction and procedures.
• Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations.
• Knowledge of computer systems and the ability to troubleshoot technical difficulties.

Requirements

• High School or GED preferred. Previous experience is preferred but not necessary, training will be provided.
• Must possess the ability to regularly lift/carry up to 100 lbs, climb a ladder and work at heights and dark, enclosed areas.
• Requires the successful completion of all pre-employment testing and a valid driver’s license.