Cabinet Service Technician

Key Responsibilities

• Support existing customers by reviewing work schedules and work orders, planning efficient daily travel routes, investigating service issues in coordination with office personnel, and resolving concerns in a timely and effective manner.
• Build and maintain positive customer relationships by assessing complaints, identifying appropriate solutions, and recommending improved repair methods and techniques.
• Ensure optimal performance of tools and equipment by following operating instructions, troubleshooting issues, maintaining adequate supplies, performing preventative maintenance, and promptly reporting repair needs.
• Accurately document all service and installation activities in Job Runner in accordance with company requirements.
• Maintain customer trust and confidentiality by safeguarding all service-related and customer information.
• Continually enhance technical skills and job knowledge through participation in training and educational opportunities.
• Maintain company vehicle in compliance with fleet guidelines, safety standards, and company policies.
• Perform additional duties and special projects as assigned to support departmental and organizational objectives.

Qualifications

• High school diploma or equivalent required.
• Valid CA driver's license with a clean MVR required.
• Strong interpersonal and communication skills required.
• Exceptional organizational skills with strong attention to detail and accuracy required.
• Ability to maintain high standards of confidentiality required.
• Industry experience in homebuilding, construction, or similar fields required.
• Proficiency with Microsoft Office Suite (Outlook, Teams, One Drive, Word, Excel) strongly preferred.