Cabin Operations Manager

Duties & Responsibilities

• Lead the day-to-day operational management of the Global Cabin Services team.
• Provide operational oversight ensuring Cabin Servers are supported to safely and effectively perform their duties.
• Act as the primary operational escalation point for Cabin Servers.
• Partner closely with Flight Operations, Crew Services, Training, Owner Experience, Safety, Standards and HR to deliver seamless operations.
• Monitor operational trends and implement improvements to enhance efficiency and service consistency.
• Support irregular operations and operational recovery during disruption.
• Travel as required to support the operation, conduct meetings, audits and team engagement activities.

People Leadership

• Lead, coach and develop a high-performing Cabin Services team.
• Build trusted relationships with Cabin Servers through regular communication and visible leadership.
• Foster a culture of accountability, ownership, collaboration and continuous improvement.
• Conduct performance reviews, development discussions and career planning.
• Recognize exceptional performance and identify future leaders within the department.
• Manage performance concerns promptly and fairly in partnership with Human Resources.
• Monitor attendance, wellbeing and employee engagement while promoting a healthy working environment.

Service Excellence Champion

• Champion Flexjet's service philosophy and ensure consistent delivery of premium hospitality standards.
• Drive continuous improvement across cabin service standards, consistency and Owner satisfaction.
• Conduct onboard observations, audits and service evaluations as required.
• Promote collaboration across departments and create a highly connected Cabin Services team.
• Support change management initiatives and help embed new operational processes.
• Maintain a positive, inclusive and professional team environment.

Operational Oversight

• Maintain oversight of Cabin Server staffing levels, assignments and operational coverage.
• Support recruitment, interviewing and selection of new Cabin Servers.
• Partner with Crew Services to optimize scheduling and resource allocation.
• Monitor operational readiness including aircraft stocking standards, inventories, onboard equipment and cabin readiness.
• Review operational reports, safety reports and service trends to identify improvement opportunities.
• Ensure departmental policies and procedures remain current and aligned with company objectives.

Leadership & Strategy

• Contribute to the strategic development of Cabin Services.
• Participate in cross-functional initiatives supporting business growth and operational excellence.
• Develop reporting and operational metrics for Senior Leadership.
• Prepare regular updates and presentations highlighting departmental performance, risks and opportunities.
• Lead departmental projects and continuous improvement initiatives.