C/S Health/Human Service Case Manager II

About the role

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. DHSS offers numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community.

Responsibilities

• Provide comprehensive case management services to individuals and families, including conducting assessments, developing service plans, coordinating resources, and ensuring timely access to essential supports.
• Maintain accurate documentation, meet regulatory requirements, and collaborate with internal teams and community partners to promote client stability and well-being.
• Provide bilingual communication (Spanish/English) to ensure equitable access to services, reduce language barriers, and support clear, compassionate interactions between residents and staff.
• Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develop a comprehensive, cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend necessary changes and adjustments.
• Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms.
• Establish effective working relationships with clients, family, community, and professional sources.
• Provide guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provide information and case coordination on-site, via email or telephone to individuals or groups.
• Supply information and responses to inquiries regarding services for clients, family, community, and government agencies.
• Provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

Requirements

• Six months’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
• Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months’ experience in narrative report writing.

Conditions of Hire

• Applicants must be legally authorized to work in the United States.
• The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• DHSS does not provide employment-based sponsorship.
• This position is covered by a collective bargaining agreement based on its individual terms.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.