C.O.R.E. Program Manager

About the role

The Link works with youth and young families to overcome the impacts of poverty and social injustice. Our 23 programs provide supportive housing, intensive case management services, and skills development to youth at risk of or experiencing homelessness, sex trafficking and/or involvement in the juvenile justice system. The Link prides itself on its innovative, youth-centered, strengths-based programming for youth and families as well as programs that are co-designed, implemented and overseen by youth.

This position is responsible for the overall staff and program management of The Link’s C.O.R.E. Drop-In Center in Apple Valley and hotel shelter program across Dakota County. The Program Manager ensures efficient operation of programming that is consistent with The Link’s mission, goals, and objectives and funding compliance.

Position specifics: Full-time, exempt role based in Apple Valley, MN. Schedule is Monday–Friday, 9:00–5:00. This position requires driving; candidates must have a valid driver’s license, a safe and reliable vehicle, the ability to clear criminal and motor vehicle background checks, and maintain personal insurance at $100,000 bodily injury per person / $300,000 per accident. Job offer is contingent on meeting these requirements.

Responsibilities

• Oversee and manage the staffing and program requirements of The Link’s C.O.R.E. Drop-In Center and hotel shelter program.
• Provide oversight and supervision to C.O.R.E. staff including shadowing shifts, regular 1:1 check-ins, regular review of files and paperwork.
• Participate in the development and implementation of strategic planning for the agency.
• Participate in community meetings as appropriate.
• Participate in coordinated entry process as appropriate.
• Ensure program compliance with funding requirements and manage administrative and financial components.
• Write reports and compile statistics for funders and other key stakeholders in a complete, accurate, and timely manner.
• Assess, research, and implement program improvement and expansion.
• Develop efficiency standards for the program.
• Ensure the program operates within budget guidelines.
• Maintain a work environment that attracts, keeps, and motivates a diverse workforce of top-quality people.
• Create and maintain community relations appropriate to the fulfillment of agency priorities and objectives.
• Develop collaborations and referral processes for services beyond the scope of The Link.
• Arrange and participate in speaking engagements.
• Preserve the integrity of the programs and agency.
• Demonstrate commitment to The Link’s mission, vision, and values of equity, diversity, and inclusion.
• Support the overall growth of the agency.
• Maintain positive and healthy relationships with co-workers and other related parties.
• Assist where needed as a team player.
• Create a safe, respectful, and healthy atmosphere and environment where everyone can grow and learn.
• Participate in special projects as necessary.
• Attend all meetings and trainings as required.
• Maintain positive and professional interactions with clients, co-workers, and all parties involved.
• All other duties as assigned.

Requirements

• Desire to continuously learn for personal and professional growth.
• High level of personal and professional integrity, including ability to protect and maintain confidentiality.
• High level of administrative, fiscal, and personnel management.
• Ability to work effectively with and relate to diverse populations.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as in teams.
• Demonstrated ability to efficiently organize, coordinate, track, and complete multiple tasks as well as adjust to changing priorities.
• Computer application proficiency, including Microsoft Outlook, Word, Excel, PowerPoint, etc.
• Experience with office equipment such as photocopier, fax, scanner, etc.
• Clean driving record and ability to pass a criminal and motor vehicle background check.

Qualifications

• BA degree in related field or 4 years of experience working with young people who have experienced homelessness.
• Knowledge of the Twin Cities homeless youth, single adult, and family continuum of services.
• Knowledge of systems that interact with people experiencing homelessness (law enforcement, child welfare, etc.).
• Knowledge of appropriate boundaries and safety precautions while running a drop-in center.
• Training experience.
• Experience working with young people who have significant barriers to housing and stability.

Working conditions

• Regularly required to talk or hear.
• Frequently required to use manual dexterity for objects, tools, or controls as well as visual acuity.
• Required to stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl.
• Must lift and/or move up to 20 pounds.
• Work environment includes offices, common and residential space with a low to high noise level.
• Ability to work a variable schedule as needed.
• Requires ability to drive.

Benefits

• Medical, dental (The Link covers 100% of the premiums), and vision insurance.
• Generous 401(k) with employer match.
• Over 2 weeks of PTO in your first year.
• Birthday PTO.
• Two days of volunteer PTO.
• 11 paid holidays/holiday pay.
• And more.

Pay

Hiring salary range: $72,128 to $80,900 per year based on qualifications.

The Link believes strongly in pay equity and transparency, and wages that lead the field for similar roles. All new hires are offered the highest wage they are eligible to receive within the position's hiring range based on their years of relevant professional experience, lived experience, and relevant degrees and licensures. The Link has a “no negotiation policy,” meaning candidates automatically receive the highest wage they qualify for based on their qualifications.

Schedule

Monday–Friday, 9:00–5:00. Ability to work a variable schedule as needed.