Bywater Implementation Associate

About the role

The Implementation Associate is responsible for configuring client plans, eligibility, member portals, and vendor integrations to support successful client onboarding. This role works closely with internal teams and external partners to manage data exchanges, ID card production, system setup, testing, and issue resolution while maintaining accurate documentation and meeting implementation deadlines. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced environment.

Responsibilities

• Build new client plan configurations within the claims administration system, ensuring accurate setup and functionality, ensuring a solid foundation for successful onboarding.
• Configure and maintain member-facing portals to support implementation activities and ongoing operations, ensuring an accurate and seamless member experience.
• Manage eligibility setup and coordinate file feed implementations with networks, PBMs, and other external vendors, including testing, troubleshooting, and validation of data exchanges.
• Manage the end-to-end ID card production process, including submitting data to vendors, creating and reviewing proofs, coordinating approvals, and ensuring timely delivery of member ID cards.
• Collaborate with internal teams and external vendors to communicate technical requirements, resolve data discrepancies, and ensure successful implementation outcomes.
• Maintain detailed documentation and ensure accuracy, consistency, and completeness across system configurations, eligibility files, vendor accounts, and implementation records.
• Manage multiple implementation activities and deadlines simultaneously while maintaining exceptional organization, attention to detail, and quality standards.
• Identify process improvement opportunities and support ongoing operational efficiencies related to implementation, eligibility, data management, and vendor integrations.

Qualifications

• Exceptional attention to detail with the ability to accurately manage complex plan, eligibility, and member data.
• Strong organizational and project management skills, with the ability to prioritize multiple tasks and meet implementation deadlines.
• Technical aptitude and comfort learning and navigating multiple systems, platforms, and vendor portals.
• Analytical and problem-solving skills, including the ability to identify discrepancies, troubleshoot issues, and drive resolutions.
• Strong written and verbal communication skills, particularly when coordinating with internal teams and external vendor partners.
• Experience working with data files, eligibility management, system configuration, or benefits administration processes.
• Ability to follow documented processes while adapting to unique client and implementation requirements.
• Commitment to quality, accuracy, and continuous process improvement.
• Ability to work independently while collaborating effectively across departments.
• Intermediate proficiency with Microsoft Excel and other business applications used for data validation and reporting.

Benefits

Roundstone employees are eligible for:

• Medical, dental and vision benefits
• Annual bonus
• Dependent care 100% match up to max allowable
• Parental leave
• PTO beginning on Day 1
• Tuition reimbursement
• Healthy work/life balance
• Hybrid office schedule
• 401(k) plan with company match
• Employee Assistance Program
• On-site gym with personal trainer access
• Life insurance and short-term disability insurance