Implementation Associate

Responsibilities

• Support the implementation of Blink for large-scale enterprise accounts under the guidance of an Implementation Manager or Enterprise Implementation Manager
• Lead and manage the delivery of Blink for a portfolio of smaller customers, following the Blink implementation methodology
• Deliver content to support enterprise implementations, such as demos, presentations, workshops, webinars, meetings, training, and more
• Act as a project coordination lead on enterprise implementations, including scheduling meetings, taking notes, tracking actions and deadlines, and following up with internal and external stakeholders
• Proactively manage task lists, issue logs, and project trackers using tools such as Asana, JIRA, Google Sheets, and Excel
• Aid in the preparation of project documentation, such as timelines, implementation plans, customer communications, and status reports
• Support the team with simplifying and enhancing our existing processes through AI automations and tooling
• Collaborate with the Sales, Customer Success, and Product teams to ensure customers are set up for success
• Contribute to continuous improvement by capturing lessons learned and supporting documentation of best practices
• Support wider team operations as needed, including research, reporting, asset creation, and internal initiatives

Requirements

• A degree or equivalent experience in a relevant field (e.g. Business, Psychology, Computer Science, Communications, or similar)
• Exposure to software implementations or experience managing digital systems in a large organization, either as an administrator or internal owner
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
• A strong communicator, comfortable speaking with customers and internal teams alike
• Comfortable with technology and digital tools, including AI — experience with Excel, Google Workspace, project management tools (e.g. Asana, JIRA), or CRM platforms is a bonus
• A collaborative mindset and a team-first attitude
• Interest in working in a fast-paced startup environment where things move quickly and every day is different
• A natural problem-solver who enjoys figuring things out and making things better
• c.20% Travel required