Buying Channel Orchestration & Enablement Specialist

About the role

The Specialist, Buying Channel Orchestration & Enablement plays a crucial role in supporting the business owner with the enabling, managing, and optimizing buying channels and intake orchestration across the S2P lifecycle. This is a business-facing role, not an IT system ownership role.

Responsibilities

• Support the design, configuration, and continuous optimization of procurement buying channels, including catalogs, preferred suppliers, guided buying paths, and request channels
• Ensure the Specialist’s buying channel designs guide users to the appropriate procurement pathway based on category, supplier, policy, and business need
• Align buying channels to category strategies, preferred supplier programs, and procurement policy requirements
• Help standardize buying experiences to improve usability, consistency, and compliance across the organization
• Intake & Orchestration Management
• Configure and manage intake and orchestration business rules within platforms such as Zip, ORO, or similar tools
• Ensure intake requests are routed efficiently with the right approvals, workflows, and policy guardrails
• Continuously refine routing logic, intake rules, forms, and user journeys to improve both user experience and process compliance
• Partner with stakeholders to ensure intake experiences support procurement objectives and business needs
• Platform & Workflow Configuration
• Support the business owner for the configuration of buying channels and intake workflows in tools such as Coupa and orchestration platforms
• Translate business requirements into workflows, forms, routing logic, and user experiences
• Partner with Digital/IT on technical updates while maintaining ownership of process design and business configuration requirements
• Support testing, validation, and process readiness for workflow or channel changes
• User Experience & Adoption
• Support the identification friction points across buying channels and intake workflows and drive practical improvements
• Support training materials, user documentation, and change management efforts to improve adoption of preferred procurement channels
• Support the monitoring of user behavior, channel usage, and workflow outcomes to ensure alignment with intended processes
• Simplify complex procurement processes into intuitive and user-friendly experiences
• Compliance & Policy Alignment
• Support the business owner to reinforce procurement policies, including preferred supplier use, approved workflows, and “No PO, No Pay” requirements
• Support the business owner to help reduce maverick spend by guiding users through compliant and optimized buying pathways
• Partner with Governance and Category teams to maintain alignment between procurement policy and channel execution
• Support the business owner with enforcement of business rules that improve compliance without creating unnecessary complexity
• Performance & Continuous Improvement
• Support the business owner to track channel effectiveness through metrics such as adoption rates, cycle times, compliance levels, and workflow efficiency
• Identify improvement opportunities and recommend enhancements that simplify and standardize the buying experience
• Support the business owner with reporting, dashboards, and insights on buying channel and intake performance
• Contribute to ongoing process improvement efforts across the S2P lifecycle

Qualifications

• Bachelor’s degree required
• 4–6+ years of experience in procurement, Procure-to-Pay (P2P), sourcing operations, buying channel enablement, or related roles
• Experience working with procurement platforms such as Coupa, including catalogs, guided buying, and supplier enablement
• Experience with intake and orchestration tools such as Zip, ORO, or similar workflow-based platforms
• Strong understanding of procurement processes and user-facing workflows
• Demonstrated ability to translate business needs into system-enabled workflows without owning the technical build
• Strong collaboration, communication, and stakeholder management skills
• Ability to work effectively in a cross-functional, process-driven environment with attention to detail and execution quality

Preferred Skills

• Experience in a COE, procurement transformation, or process excellence environment
• Familiarity with guided buying, intake management, and procurement orchestration design
• Exposure to CLM, TPRM, or P2P integration points across the S2P lifecycle
• Experience working in regulated environments with strong compliance expectations
• Experience supporting training, adoption, and change management for procurement tools and workflows